At Janha Ventures, we take immense pride in the meticulous craftsmanship of our handloom sarees and drapes. Due to the intricate and delicate nature of artisanal handlooms, we have established a clear and fair return policy to ensure your complete satisfaction.

1. Eligibility for Returns & Exchanges

- We accept returns or exchanges only in the case of a manufacturing defect, transit damage, or if you received an incorrect item.
- Requests for returns/exchanges must be raised within 48 hours of receiving your order, supported by unboxing video proof.

2. Conditions for Return

- The item must be unused, unwashed, and in its original condition with all original tags, labels, and secure packaging intact.
- Sarees that have been customized (such as fall-pico attachment or blouse piece detachment) are strictly non-returnable.

3. Refund Process

Once your returned item is received and inspected at our Bhopal loom house, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7-10 business days.

4. Return Shipping

For damaged or incorrect items, Janha Ventures will bear the return shipping costs. For other approved exchanges, shipping charges may apply.

5. Contact Us

For any return or exchange queries, please reach out to our concierge at contact@janha.co.